9c777's Privacy Policy

This Privacy Policy ("Policy") applies to the 9c777 platform ("we", "our", or "9c777") website, mobile application, and all related services. When you use any 9c777 service, register an account, or access the platform, you voluntarily agree to the terms of this Policy.

This document has been prepared for users in Bangladesh and is written in English so that every user can be fully informed of their rights and responsibilities. If you have any questions about any part of this Policy, please contact us.

9c777 reserves the right to revise this Policy periodically. Users will be notified as much as reasonably possible when any significant changes are made. The most recent effective date of the Policy will always be stated at the top of this page.

9c777 collects various types of information in order to provide its services. This information comes primarily from three sources: what you voluntarily provide, information collected automatically from your device and browser, and information obtained through third-party verification processes.

2.1 Information You Provide

• Name, email address, mobile number, and date of birth (for age verification)
• Residential address and national ID or passport number (as part of the KYC process)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Messages and information you provide when contacting customer support
• Account preferences, language selection, and security settings

2.2 Automatically Collected Information

• IP address, device type, operating system, and browser version
• Browsing activity on the platform — including information on which pages were visited and for how long
• Login time, date, and location data (to ensure security)
• Session data collected through cookies and similar technologies
• Gaming history and betting activity logs

2.3 Information Received from Third Parties

For the purposes of fraud prevention, age verification, and identity confirmation, 9c777 may at times verify information from trusted third-party services. Such data collection is always done on a legal basis and with the necessary safeguards in place.

9c777 uses your information only for specific and legitimate purposes. We never collect or use your information unnecessarily. The main uses of collected information are as follows:

• Account Management: Creating, maintaining, and securing your account, and verifying your identity.
• Service Delivery: Managing gaming services, betting facilities, bonuses and promotions, and processing financial transactions.
• Security: Analysing information to prevent fraud, money laundering, and unauthorised access.
• Communication: Sending important account updates, transaction confirmations, and support-related messages.
• Service Improvement: Analysing platform performance to further improve the user experience.
• Legal Compliance: Maintaining necessary records in accordance with applicable laws and regulations.
• Responsible Gaming: Monitoring user gaming behaviour to identify problematic patterns and provide timely support.

Your information is never sold to third parties for advertising purposes. Your information is not used for any purpose not directly related to 9c777's services.

9c777 treats the privacy of your personal information with the highest importance. We share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure maintenance, and fraud detection assistance. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Requirements

9c777 may be required to disclose information in response to a court order, legal process, or a lawful request from a government authority. In such cases, information will be disclosed in as narrow a scope as possible.

4.3 Protective Purposes

Information may be disclosed where necessary to protect the interests, rights, or safety of 9c777, its users, or third parties — particularly to prevent fraud, money laundering, or other illegal activities.

Outside of the three circumstances above, your personal information will not be shared with any third party without your written consent.

The 9c777 platform uses cookies and similar technologies to deliver the best possible experience and to maintain a secure environment.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and to manage security tokens. Disabling these cookies may prevent the platform from functioning correctly.
• Functional Cookies: Save your language preferences, notification settings, and personalised experience.
• Analytics Cookies: Used to monitor and improve platform performance. This information is collected in aggregate form and does not reveal personal identity.

5.2 Cookie Control

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly — login and transaction processes in particular may be affected.

9c777 follows industry-standard security technologies and practices to keep your information secure. The key components of our security framework are as follows:

• SSL/TLS Encryption: All data transfers between the user and server are secured through SSL encryption.
• Data Encryption: Sensitive information — particularly payment and identity-related data — is encrypted even when stored.
• Two-Factor Authentication: A two-step verification system to enhance account security.
• Regular Security Audits: Periodic security audits to identify and address platform vulnerabilities.
• Restricted Access: Only authorised staff may access your information, and only to the extent required by their designated responsibilities.
• Suspicious Activity Monitoring: Immediate action is taken when unusual activity is detected on an account.

While we ensure the highest level of security measures, it is not possible to guarantee 100% security for data transmitted over the internet. However, 9c777 remains active and committed to protecting your information at all times.

9c777 retains your information only for as long as it is necessary or required to fulfil legal obligations.

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Inactive Accounts: Certain information may be deleted after extended periods of inactivity, unless legal or regulatory retention obligations apply.
• Financial Transaction Records: Financial and transaction-related information is retained for the prescribed period in accordance with legal obligations.
• After Account Closure: Even after an account is permanently closed, some information may be retained for a limited period for legal reasons.

Once the data retention period has passed, information is securely deleted or irreversibly anonymised so that no individual can be identified in any way.

As a 9c777 user, you have important rights over your personal information. We respect these rights and are committed to helping you exercise them:

• Right of Access: You have the right to request information about what data we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted — however, complete deletion may not be possible where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
• Data Portability: You may request your information in a structured, commonly readable format.
• Objection to Marketing Communications: The option to opt out of promotional communications.

To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as reasonably possible.

9c777 provides services only to those aged 21 or above. We do not knowingly collect any information from minors, nor do we permit them to register an account.

Age verification is mandatory during the registration process. If we believe a user is a minor, their account will be suspended immediately and the related information will be securely deleted.

If you are aware that a minor has created an account on 9c777, please notify our support team immediately.

The 9c777 platform works with various third-party software providers to deliver gaming services — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers have their own privacy policies, which govern their own data collection and use.

For payment processing, mobile financial service providers such as bKash, Nagad, Rocket, and Upay also operate under their own policies. It is important for you to read the privacy policies of these providers when using their services.

9c777 is not responsible for the data collection and use practices of these third parties. However, we ensure that all parties contracted with us comply with industry-standard data protection standards.

9c777 may update this Privacy Policy from time to time in line with service improvements, legal changes, or technological developments.

Users will be notified of any significant changes via their registered email or through the platform. Continued use of the platform after changes have been made will be considered as acceptance of the revised policy.

We encourage you to visit this page regularly to stay updated on the latest version of the Policy.